Refund policy
Thank you for shopping with Nexon Store. Please read our policy carefully before making a purchase.
❌ No General Returns
We do not offer returns or exchanges on products once delivered, as all orders are processed and shipped directly from our suppliers.
⚠️ Exceptions (Eligible Cases)
Returns or refunds may be considered only in the following situations:
- You received a damaged or defective product
- You received a wrong item
- The product is missing or incomplete
📸 Proof Required
To request a refund or replacement, you must provide:
- Clear photos or videos of the product
- Proof within 48 hours of delivery
💸 Refund Process
If your request is approved:
- Refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
🚫 Non-Eligible Cases
Refunds or returns will not be accepted for:
- Change of mind
- Incorrect order placed by customer
- Minor color or design variations
- Delay in delivery due to external factors
📦 Order Cancellation
Orders cannot be cancelled once they are processed or shipped.
📞 Contact Us
For any issues, contact us at:
📧 nexonstoredms@gmail.com
We will review your request and respond as soon as possible.
